Shipping Policy

We proudly offer worldwide shipping!  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 15 business days.  

Common FAQs regarding shipping:

Q: How soon will I receive a pre-ordered or back-ordered item?

A: If your order contains a pre-ordered or back-ordered item we will immediately ship these items once we have them available. So if you order more than one item on a single order and receive only part of your order please don't worry! You will receive your other items shortly.

Q: How can I track my order?

A: You will receive a confirmation email and/or text message, containing a tracking ID and a link to check the status of your package. Please allow 1 to 3 working days for the tracking information to show.

Q: What happens if my order is delivered to the wrong address?

A: It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contactus@intimosecret.com if you believe you have provided an incorrect shipping address.

Q: What happens if my package is lost or stolen during the shipping process?

A: We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier with the information provided to you via email. If you have any further questions on how to do this please reach out to our customer support team at contactus@intimosecret.com